Return Policy

Return & Refund Policy – SAFETRAX

At SAFETRAX, we are committed to ensuring our customers are 100% satisfied with their purchases. If you are not satisfied with your order for any reason, we are here to help. Please review the return process and policies outlined below.

Common Return Reasons and Solutions

Arrived Late

  • If your order arrives later than the promised delivery time (21 days), you are eligible for a refund of $8 as compensation.

Defective / Manufacturing Defects / Quality Issues

  • If the product is defective or has quality issues, we will send you a replacement pair free of charge.

Doesn’t Fit Me (Wrong Size / Color Ordered)

  • You may return or exchange the product, but you are responsible for the return shipping fee.

Changed Opinion (Item No Longer Desired)

  • You may return or exchange the product, but you are responsible for the return shipping fee.

Wrong Item Received (Wrong / Missing Item from the Package)

  • You may return the incorrect item, and we will cover the return shipping fee, or

  • We will send you a replacement pair free of charge.

Parcel Damaged on Arrival

  • If your package arrives damaged, we will send you a replacement pair free of charge.

Incorrect Shipping Information Provided

  • Please double-check your shipping information when placing orders.

  • If you need to update your shipping details, contact us immediately so we can assist with corrections.

Other (Please Specify in Additional Notes)

  • Please contact us directly, and we will work with you to resolve the issue.

How to Return Your Order

If you need to return all or part of your order, please follow the steps below:

  1. Contact Us
    Email us at support@safetraxshop.com within 30 days of receiving your order.
    Please include your order number and the reason for the return.

  2. Approval & Return Address
    Our customer service team will confirm if your return is accepted and provide the correct return address.
    (Please note: The return will be canceled after 14 days from approval if no response is received.)

  3. Prepare Your Return
    Securely pack the product(s) in the original packaging, including all accessories and items that came with it.

  4. Ship the Return
    Send the package to the return address provided and share the tracking number with our customer service team.

  5. Refund Process
    Once we receive and inspect your returned item(s), we will process your refund within 5 days using the original payment method.

Non-Returnable Items

The following items cannot be returned:

  • Pre-ordered products

  • Items that have been used or are not in their original condition

Promotional Sale Items (Including BOGO Offers)

Items purchased during promotional sales (including BOGO offers) can be returned, but are limited to a maximum of 3 items.
This policy helps us manage inventory effectively and continue offering great deals.

Products Damaged on Arrival

If your product was damaged during transit, please:

  1. Take clear photos of the damaged item on a flat surface where the defect and label are visible.

  2. Email the photos and a description of the issue to support@safetraxshop.com within 5 days of receiving your order.

We will send a replacement product free of charge.
If a second defect occurs, we will issue a full refund.

Additional Information

  • Contact Us:
    If you have any questions or need further assistance, please contact us at
    📧 support@safetraxshop.com

  • Availability:
    Our support team is available Monday–Friday and will respond as quickly as possible.

  • Return Authorization:
    All returns must be approved by our customer service team before shipping.
    Unauthorized returns will not be accepted.

Thank you for choosing SAFETRAX.
We appreciate your business and are committed to ensuring your satisfaction with our products.